In some cases, Fidu's support team may require additional information and context to solve your support request and will request that you provide Fidu access to your account.
Doing so will allow members of Fidu's support team to access your Fidu account.
Important: Unless you have explicitly enabled this option, your account will NOT be accessible by Fidu's support team.
What is accessible to Fidu Support:
Productize
Systematize
Optimize
Account Settings
What is not accessible to Fidu Support:
Dashboard
Clients
Tasks
Messages
Active Projects
Enabling Support Access
To enable support access, navigate to your user account inside of Account Settings.
Click on Account Settings in the left navigation
Click on the Users tab
Click on details across from your name
Scroll down and under Support Access, choose "Allow support login"
Click Save
Disabling Support Access
Simply uncheck the above checkbox and save. Fidu's team will no longer be able to access your account.